Strive to deal with your order quickly and efficiently; orders will be dispatched as soon as possible once payment is received, usually 1-3 working days.
Delivery of orchid plants maybe delayed due to adverse weather conditions; we also cannot be held responsible for any other delays out of our control.
Placing an order
Sales to the UK only through the website, for the rest of Europe please contact us with your request and we will send you a invoice through paypal
You can order & pay through the website with Paypal or credit & debit cards which are processed by Paypal, If paying by cheque -Order will be dispatched once cheque has cleared.
Credit Card Payment
Your safe shopping guarantee is effected through the use of paypal to complete our internet payment process, you may use all major credit and debit cards-(You don’t need a paypal account!)or your Paypal account if you have one
We will not send any orders without payment.
Shipping & Handling
All orders will be sent with Royal Mail 1st class standard or recorded signed for (Masdevallia CD will only be sent recorded), if order is lost or damaged we will have to put into place a claim from Royal mail .
We have tried to make postage as fair as possible, if you think otherwise then pleaseContact usand leave feedback , to save costs on packaging; recycled packaging may be used this does not effect your purchase but helps the environment and keeps costs down.
If a product is damaged upon arrival we will exchange it, you will need to send the product back to us with a photo of the damage. If you are not happy with any item this may be returned to us for a full refund minus postage both ways, unless the item is faulty then you will be sent a replacement at no cost to yourselves; Stock permitting.
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