Terms

koolorchids.co.uk

Strive to deal with your order quickly and efficiently; orders will be   dispatched as soon as possible once payment is received, usually 1-3 working   days.

Delivery of orchid plants maybe delayed due to adverse weather   conditions; we also cannot be held responsible for any other delays out of   our control.

Placing   an order

Sales   to the UK only through the website, for the rest of Europe please contact us   with your request and we will send you a invoice through paypal

You can order & pay through the website with Paypal or credit &   debit cards which are processed by Paypal, If paying by cheque -Order will be   dispatched once cheque has cleared.

Credit   Card Payment

Your safe shopping   guarantee is effected through the use of paypal to complete our internet   payment process, you may use all major credit and debit cards-(You   don’t need a paypal account!)or   your Paypal account if you have one

We will not send any orders without payment.

Shipping   & Handling

All orders will be sent with Royal Mail 1st class standard or recorded   signed for (Masdevallia CD will only be sent recorded), if order is lost or   damaged we will have to put into place a claim from Royal mail .

We have tried to make postage as   fair as possible, if you think otherwise then pleaseContact usand leave feedback ,   to save costs on packaging; recycled packaging may be used this does not   effect your purchase but helps the environment and keeps costs down.

Returns

If a product is damaged upon   arrival we will exchange it, you will need to send the product back to us   with a photo of the damage. If you are not happy with any item this may be returned to us for a full refund minus postage both ways, unless the item is faulty then you will be sent a replacement at no cost to yourselves; Stock permitting.


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